TRILLVISION Support & FAQs

If you experience any issues with TRILLVISION, we’re here to help! For assistance, please email us at trill@trillvision.com. Our support team will respond to your inquiry as soon as possible, typically within 24-48 hours.

When Contacting Support, Please Include:

A detailed description of the issue
Your device make and model (e.g., iPhone 13, Samsung Galaxy S22)
Screenshots or screen recordings of the issue, if possible

Frequently Asked Questions for the TRILLVISION APP (FAQs):

1. Why is the app not loading?

Ensure your device is connected to a stable internet connection.

Check if the app is updated to the latest version.

Restart your device and try reopening the app.

If the issue persists, contact us at trill@trillvision.com.

2. How can I reset my password?

On the login screen, tap on "Forgot Password."

Enter your registered email address and follow the instructions sent to your email.

If you don’t receive an email within a few minutes, check your spam/junk folder or contact us for help.

3. Why is the app crashing?

Close any other apps running in the background.

Clear the app’s cache (this can usually be done in your device’s settings).

Ensure your device has sufficient storage space available.

If none of these steps resolve the issue, reach out to our support team.

4. How can I update the app?

For iOS: Open the App Store, search for the app, and tap "Update" if an update is available.

For Android: Open the Google Play Store, search for the app, and tap "Update" if an update is available.

5. How do I report a bug or give feedback?

Go to the app’s settings and select "Feedback" or "Report a Problem."

Alternatively, email us directly at trill@trillvision.com with a description of the bug or feedback.

6. Why am I not receiving notifications?

Ensure notifications are enabled for the app in your device settings.

Check if "Do Not Disturb" mode is turned off.

If the issue continues, try reinstalling the app or contact support for further assistance.

We appreciate your patience and feedback as we work to provide the best experience possible. Don’t hesitate to reach out with any questions or concerns!